Support
Do you have any questions about our products? You can send us an email or fill in the following form.
*We aim to respond to inquiries within 24 hours.
Shipping & delivery
Once your order has been processed and shipped, delivery times will vary depending on your location and selected shipping method. You'll receive tracking information so you can follow your Xperience every step of the way.
Due to the exclusive nature of our products we only ship within North America, however, our CorelyFit Elite app is available internationally.
Absolutely. As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking link to monitor its journey to your doorstep.
We take great care in packaging every experience. If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible, and we'll work with you to resolve the issue promptly.
If your order hasn't been processed for shipment yet, we'll do our best to update your delivery address. Contact our support team as soon as possible, and we'll assist you whenever we can.
Once your order has been processed and shipped, delivery times will vary depending on your location and selected shipping method. You'll receive tracking information so you can follow your Xperience every step of the way.
Due to the exclusive nature of our products we only ship within North America, however, our CorelyFit Elite app is available internationally.
Absolutely. As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking link to monitor its journey to your doorstep.
We take great care in packaging every experience. If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible, and we'll work with you to resolve the issue promptly.
If your order hasn't been processed for shipment yet, we'll do our best to update your delivery address. Contact our support team as soon as possible, and we'll assist you whenever we can.
Once your order has been processed and shipped, delivery times will vary depending on your location and selected shipping method. You'll receive tracking information so you can follow your Xperience every step of the way.
Due to the exclusive nature of our products we only ship within North America, however, our CorelyFit Elite app is available internationally.
Absolutely. As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking link to monitor its journey to your doorstep.
We take great care in packaging every experience. If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible, and we'll work with you to resolve the issue promptly.
If your order hasn't been processed for shipment yet, we'll do our best to update your delivery address. Contact our support team as soon as possible, and we'll assist you whenever we can.
Returns & refunds
Yes. If you're not completely satisfied with your purchase, eligible items may be returned in accordance with our return policy. Products must typically be unused and in their original condition and packaging.
You can request a return within the timeframe outlined in our return policy after receiving your order. We recommend contacting our support team as soon as possible to begin the process.
If your Xperience arrives damaged or contains a defective item, please contact us with photos of the issue shortly after delivery. We'll work quickly to provide a replacement or another appropriate resolution.
Once your returned item has been received and inspected, any approved refund will be processed back to your original payment method. Processing times may vary depending on your financial institution.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
Simply reach out to our customer support team with your order number and the reason for your request. We'll guide you through the next steps and make the process as smooth as possible.
Yes. If you're not completely satisfied with your purchase, eligible items may be returned in accordance with our return policy. Products must typically be unused and in their original condition and packaging.
You can request a return within the timeframe outlined in our return policy after receiving your order. We recommend contacting our support team as soon as possible to begin the process.
If your Xperience arrives damaged or contains a defective item, please contact us with photos of the issue shortly after delivery. We'll work quickly to provide a replacement or another appropriate resolution.
Once your returned item has been received and inspected, any approved refund will be processed back to your original payment method. Processing times may vary depending on your financial institution.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
Simply reach out to our customer support team with your order number and the reason for your request. We'll guide you through the next steps and make the process as smooth as possible.
Yes. If you're not completely satisfied with your purchase, eligible items may be returned in accordance with our return policy. Products must typically be unused and in their original condition and packaging.
You can request a return within the timeframe outlined in our return policy after receiving your order. We recommend contacting our support team as soon as possible to begin the process.
If your Xperience arrives damaged or contains a defective item, please contact us with photos of the issue shortly after delivery. We'll work quickly to provide a replacement or another appropriate resolution.
Once your returned item has been received and inspected, any approved refund will be processed back to your original payment method. Processing times may vary depending on your financial institution.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
Simply reach out to our customer support team with your order number and the reason for your request. We'll guide you through the next steps and make the process as smooth as possible.